Shipping policy

How long will it take for my order to arrive?

Because each candle is hand-charmed before shipping, expect 3-5 business days processing time before your order ships. Custom orders, pre-orders and busier times of the year can increase this time. Your order is top priority so please know it is being packaged with lots of care as quickly as possible.

Once your order is shipped out, time to delivery will depend on the shipping method you select. Please take a look on the checkout page for a more accurate timeline based on your zip code.

Priority Mail Express / Overnight Shipping:

Please note that if you purchase priority mail express shipping, the order is still subject to processing times before it leaves the studio. This is a one woman owned and operated business and things can get busy but if you leave a note in your order I will always try to push it to the front of the line to get it out as fast as possible for you! If you have any questions please contact me before placing the order for current processing time estimates. I do my best to get all orders out in timely fashion. 

During the summer months packages will only ship Monday through Wednesday to avoid candles sitting in hot mail trucks and melting. Please check your tracking during these months and bring in your packages as soon as they arrive.

Carrier Delays / Lost Packages:

I will always do my best to meet processing and shipping estimates, but cannot guarantee them due to possible carrier delays. Once your package leaves my shop, I have no control over when or how it is delivered.

As a small business, unfortunately I am unable to offer refunds or replacements of products for lost or stolen packages at this time. If your package is missing, please reach out to the carrier to file a claim for a refund of your order. If you have any issues filing a claim, feel free to contact me and I will file the claim for you. If a refund is sent to me after I file a claim through the carrier that lost the package, I can refund or replace your items. Tea & Rosemary is not liable or responsible for any delays, re-routes, or failed deliveries of your package. We hope that with growth we will have a budget for taking care of you in the future.
If you have any concerns with the status of your order or your items were damaged in shipment, contact me with photos and your order number at: info@teaandrosemary.com.